Help Centre
Returns & Refunds FAQs
You have 14 days from delivery to request a return. Change-of-mind returns are issued as store credit. If an item is faulty, defective, or damaged in transit, you can choose a replacement (if in stock) or a monetary refund. If we sent the wrong item, return shipping is on us and you choose a replacement (if in stock) or a monetary refund. Full details on our Returns & Refund Policy page.
For the full details of our returns process, read our Returns & Refund Policy.
Still need help?
Reach out to us at support@mekora.com — we respond within 24 hours on business days.