Privacy Policy

Who we are

Mekora is an Australian-registered business based in Sydney. We operate the website mekora.com. If you have questions about this policy, contact us at support@mekora.com.

What we collect

When you visit our site, create an account, or place an order, we may collect:

• Your name, email address, phone number, and shipping address
• Payment information (processed securely by our payment providers — we do not store your card details)
• Your order history and product preferences
• Information about how you use our website (pages visited, time on site, device type)
• Your IP address and approximate location
• Any information you provide when contacting us

How we use your information

We use your information to:

• Process and deliver your orders
• Send you order confirmations, shipping updates, and delivery notifications
• Provide customer support
• Send you marketing emails (only if you've signed up — you can unsubscribe at any time)
• Improve our website and product selection
• Run targeted advertising on platforms like Meta (Facebook/Instagram)
• Prevent fraud and protect our business

Cookies and tracking

We use cookies and similar technologies to:

• Keep our website functioning properly
• Remember your cart and preferences
• Understand how visitors use our site (via analytics tools)
• Serve relevant ads on social media platforms

We use the Meta Pixel and Conversions API to measure the effectiveness of our advertising. This means Meta may receive information about your activity on our site. You can manage your ad preferences through your Facebook/Instagram settings.

You can control cookies through your browser settings. Disabling cookies may affect some website functionality.

Third parties we share data with

We share your information only with parties that help us run our business:

• Payment processors (Airwallex, Afterpay) to process your transactions
• Shipping providers to deliver your orders
• Email marketing platform (Brevo) to send you marketing and transactional emails
• Analytics and advertising platforms (Meta, Google) to measure and improve our marketing
• Any service provider required to fulfil your order

We do not sell your personal information to third parties. We do not share your information for purposes unrelated to operating Mekora.

Data storage and security

Your personal information is stored securely using industry-standard encryption and security measures. Payment information is processed by PCI-compliant payment providers and is never stored on our servers.

Your rights

Under the Australian Privacy Act 1988, you have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal information (subject to legal and business requirements)
• Opt out of marketing communications at any time
• Lodge a complaint with the Office of the Australian Information Commissioner (OAIC) if you believe your privacy has been breached

To exercise any of these rights, email us at support@mekora.com.

Marketing emails

We only send marketing emails if you've opted in (e.g. by signing up through our website or placing an order). Every email includes an unsubscribe link. If you unsubscribe, we'll stop marketing emails but may still send transactional emails related to your orders.

Children

Our website is not directed at children under 16. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

Changes to this policy

We may update this policy from time to time. Changes will be posted on this page with an updated date. We encourage you to review this page periodically.

Contact

Mekora
Sydney, Australia
support@mekora.com